PATIENT REVIEWS NOW AVAILABLE For Health Care Providers
October 2019

Preview your patient reviews on CignaforHCP.com
In April 2019, we announced that we would started asking our customers after their preventive care or specialty* office visit if they would recommend you to their family and friends. Their responses will begin to appear as patient reviews in the myCigna.com provider directories starting in early 2020. You have the opportunity to view their responses we may have received for you.

How to see your reviews
Before you can see your reviews for the first time, you will need to:

Log in to the Cigna for Health Care Professionals website (CignaforHCP.com). If you are not registered for the website, go to CignaforHCP.com > Register Now.
Under Latest Updates: View your patient reviews, click Learn more.
Ask your practice’s website access manager for access to patient reviews.
Once you are granted access, see your patient reviews by logging into(CignaforHCP.com)> Working with Cigna > Patient Reviews. Note that not all providers will have reviews.

If you need assistance gaining access to your reviews, please call 1.800.853.2713.

After reading your patients reviews
You can simply log out, respond to a patient, or request removal of the review if you think it is inappropriate or inaccurate. If we agree, we will remove the feedback. You may also choose to opt out of having reviews published on myCigna.com

If you need assistance interacting with the patient reviews, please call 1.888.535.0873, Monday-Friday, 8:00 am – 5:00 pm, PT.

Thank you for the quality care you provide to our customers.If you have questions about patient reviews, please contact Cigna Customer Service at 1.800.88Cigna (882.4462)