Highmark recently updated the authorization process. If you have ever had the unfortunate situation of having to call in an urgent, priority, or difficult authorization, you could expect long hold times and speaking with a not-so-thrilled nurse reviewer, but you could accomplish your task. Now Highmark has instituted a call back system! No more just waiting on hold for endless hours. Callers are now prompted to leave a message and have their call returned. Solution? Plan ahead for your authorizations and avoid the call back. Be pro active and check your schedule a few days in advance to start those lengthy authorization procedures on line without having to call it in at the last minute.